REFUND & RETURN POLICY
You may cancel your Skycamp order at any time before it has shipped and get a full refund, minus a R500 cancellation charge.
If you would like to cancel, please visit our Contact Page for us to proceed with a refund. Please note that it may take up to 10 days for the refund to appear in your bank account.
Due to the difficulty and cost of transporting an item the size of the Skycamp, no refunds or returns will be given after your Skycamp has been shipped or picked it up.
We do stand by the quality of our products, and the Skycamp comes with a 5 year limited warranty.
You may cancel your Skycamp accessory order at any time before the item has shipped and receive a full refund.
Once your accessory has been shipped, refunds will be given up to 30 days after the shipping date. If 30 days have gone by since the shipping date, unfortunately we can’t offer you a refund or exchange.
If you would like a refund, you will be responsible for all shipping costs: Shipping costs are non-refundable. If you receive a refund, the cost of shipping to and from our warehouse will be deducted from your refund. Please consider using a trackable shipping service: we cannot guarantee that we will receive your returned item.
To be eligible for a return, your item must be be unused and in the same condition you received it.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and let you know whether your refund was approved or rejected.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take up to 10 days for the refund to appear in your bank account.
If you have any questions, please visit our Contact Page and will get back to you as soon as we can!